Tag Archives: Buddy Dyer

Rolling Stones Reflections

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Rolling Stones Return to Citrus Bowl

Sadly, The Rolling Stones declined our offer to cover their historic show at Orlando’s Citrus Bowl last week, so we have no first hand review or information to share, but we do have some interesting information from the venue’s PR team…

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Normally, we wouldn’t really cover a show we did not attend, but this is The Stones, and with 50 years of touring under their belt, we can forgive them for not realizing just how special our website is. 🙂

So here’s the press release, and it really does have some cool little tidbits – give it a read:

ORLANDO, FLORIDA [June 17, 2015] – Last Friday, legendary rock ‘n’ roll band, The Rolling Stones, delivered a performance of epic proportions to a sold out crowd at the Orlando Citrus Bowl, a venue they last played in 1997. As soon as the band hit the stage, fans were entranced with a Rolling Stones state-of-mind and never looked back.

The ZIP CODE Tour marked the inaugural concert in the newly reconstructed stadium that reopened in November 2014. Prior to playing Orlando in 1997 during their Bridges to Babylon Tour, the band had two shows in October 1981 during Rock Superbowl XII. Performing almost 20 years later, The Stones’ showmanship was still an unrivaled, stunning display of stamina and musical prowess.

“The ‘World’s Greatest Rock ‘n’ Roll Band,’ the Stones simply would not have returned to Orlando – their only stop in Florida – on their 15-city ZIP CODE Tour unless there was a suitable venue to host them,” said Orlando Mayor Buddy Dyer. “I’m proud to say our modernized stadium has become the draw we knew it had the potential to be. These events are amazing to experience and when they take place in our state-of-the-art venues, it increasingly elevates our city’s status as a truly top-tier destination. The sizable economic impact on the local economy continues to drive our city forward.”

“There’s no better band to play the Orlando Citrus Bowl’s inaugural concert than The Rolling Stones,” said Allen Johnson, executive director of Orlando Venues. “This is exactly the type of milestone programming we envisioned for the stadium. Through our partnership with AEG Live and Concerts West, we were able to stage the biggest concert to play Orlando in well over a decade.”

“We knew Orlando was long overdue for a Rolling Stones show. That fact, along with a new stadium, warm weather climate and convenient location right in the middle of Florida, made our decision to bring the tour here easy,” said Doug Clouse, AEG Live senior vice president of touring. “Everything came together naturally and we’re thrilled the fans got to be a part of history.”

The capacity crowd helped the stadium gross over $1 million in total concessions sales, setting a new record besting the inaugural Orlando City Soccer MLS game vs New York City FC ($736,453 – March 8, 2015). Sales included, 6,600 food items, 8,100 soft drinks, 11,910 bottles of water and 50,500 beers and alcoholic drinks.

Orlando and Florida Rolling Stones fans got more than just satisfaction; this one was made for the history books. Thanks for the memories, Mick, Keith, Ronnie & Charlie.

Amway Center Receives Prestigious Award


Amway Center Wins Customer Service Award

The Amway Center continues to pile-up well-deserved industry accolades.  They were honored last week with the prestigious 2013 Customer Experience Award last week during TheStadiumBusiness Awards presentation held in association with TheStadiumBusiness Summit in Manchester, England.

The Summit is the largest dedicated meeting in the world of the owners, operators and developers of the world’s leading stadiums, arenas and major sports venues. The list of previous winners is quite impressive: City Square/Etihad Stadium,  Manchester, England (2012), The Family Area, Cardiff, Wales (2011) and The O2 Arena, London, England (2010).

The criteria for a Customer Experience Award nomination requires that the venue consistently deliver outstanding levels of service at every stage of the customer journey, and if you’ve been to any event at The Amway Center, there’s no doubt that the facility is deserving.

Their employees go through annual customer training from the Disney Institute, and it shows.  To a person, every employee is always smiling and appears happy to be there – ushers, ticket takers, security, ticket sales, concession workers and the folks behind the scenes – EVERYONE!  Heck, where else do you see employees lined up at the exit doors thanking everyone for coming after a show? A nice touch for sure.

To top off the fantastic customer service, it’s a great modern venue to see a show in, with one of the best concert infrastructures in the country.

Congrats and thanks to the staff at The Amway Center – keep up the great work!

Here are a few quotes from the Amway Center’s Press Release:

“The Amway Center is a source of great pride for our city and recognized as a world-class facility,” said Orlando Mayor Buddy Dyer. “It’s an honor for the Amway Center to be recognized by TheStadiumBusiness Awards in the area of customer service and I would like to thank all the hardworking men and women who strive every day to give our customers an unforgettable entertainment experience.”

“We believe customer service is the most important aspect of crafting our patrons’ experience and we thank TheStadiumBusiness Awards for their recognition of our facility,” said Allen Johnson, executive director of Orlando Venues.