Amway Center Wins Customer Service Award
The Amway Center continues to pile-up well-deserved industry accolades. They were honored last week with the prestigious 2013 Customer Experience Award last week during TheStadiumBusiness Awards presentation held in association with TheStadiumBusiness Summit in Manchester, England.
The Summit is the largest dedicated meeting in the world of the owners, operators and developers of the world’s leading stadiums, arenas and major sports venues. The list of previous winners is quite impressive: City Square/Etihad Stadium, Manchester, England (2012), The Family Area, Cardiff, Wales (2011) and The O2 Arena, London, England (2010).
The criteria for a Customer Experience Award nomination requires that the venue consistently deliver outstanding levels of service at every stage of the customer journey, and if you’ve been to any event at The Amway Center, there’s no doubt that the facility is deserving.
Their employees go through annual customer training from the Disney Institute, and it shows. To a person, every employee is always smiling and appears happy to be there – ushers, ticket takers, security, ticket sales, concession workers and the folks behind the scenes – EVERYONE! Heck, where else do you see employees lined up at the exit doors thanking everyone for coming after a show? A nice touch for sure.
To top off the fantastic customer service, it’s a great modern venue to see a show in, with one of the best concert infrastructures in the country.
Congrats and thanks to the staff at The Amway Center – keep up the great work!
Here are a few quotes from the Amway Center’s Press Release:
“The Amway Center is a source of great pride for our city and recognized as a world-class facility,” said Orlando Mayor Buddy Dyer. “It’s an honor for the Amway Center to be recognized by TheStadiumBusiness Awards in the area of customer service and I would like to thank all the hardworking men and women who strive every day to give our customers an unforgettable entertainment experience.”
“We believe customer service is the most important aspect of crafting our patrons’ experience and we thank TheStadiumBusiness Awards for their recognition of our facility,” said Allen Johnson, executive director of Orlando Venues.